The Foundations of High End Hospitality

In-Person Date Booking

Please complete the following form, along with a clear copy of your ID or Passport when prompted to.

If you do require accommodation at our Crew House at the V&A Waterfront for the duration fo your course, please make sure to tick the accommodation box accordingly, and we will be in touch to arrange your dates.

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Terms - Please read the below terms and click that you have read and understood them *

I have read and accept the terms
I acknowledge the cancellation policy

Superyacht Training Academy Terms & Conditions:

1. THE FOUNDATION OF HIGH END HOSPITALITY STUDENTS - Your course is paid in full via Payfast when you begin the course. Course payment does not include accommodation, travel or transfers, it is up to the student to ensure they are present at 31 South Arm Road at the time that their course begins. ALL OTHER COURSES - DEPOSIT: A 50% deposit is required if the booking is over 14 days from the date of the
course.

2. BOOKING PROVISIONAL: Either verbal or by telephone, will be held for 3 days only. It will
not be deemed binding upon the Academy until confirmed. If a completed Booking Form
and Deposit/Balance is not received within 3 days the school shall reserve the right to sell
the vacancy to another Student and no liability shall attach itself to the Academy
whatsoever, beyond a refund.

3. BOOKING CONFIRMATION: A booking will be deemed confirmed once a completed
Booking Form is received per student, completed in full and signed with the minimum
Deposit/Balance. The Academy will confirm the booking by email within 5 days of
receiving the Booking Form.

a. The balance of payment is due 14 days prior to the date of the course.

b. If within 14 days of the date of the course full fee is required.

c. If within 14 days prior to the course the student has not paid the balance of the fee,
on the 14th day a reminder email will be sent to the student. If 10 days from the
date of the course the balance has not been received the Academy reserves the
right to sell the student’s berth, named overleaf.

d. If the Academy is successful in selling this berth and mitigating its costs the student
overleaf will only forfeit the deposit.

e. If the Academy fails to sell the berth, the student will be liable for the full fee. If the
Student fails to remit the balance due, it is agreed that 2% per month can be added
to the outstanding amount, on compound interest rates, from the 14th day, prior
to the course until paid.

f. Credit Card payments accepted in-office only. No cash deposits into our bank account. An additional R750 will be charged if payment is made into our bank account with cash. Cash payments accepted in-office only and must be made 14 days prior to the start of a course.

4. RESCHEDULING OF COURSES DUE TO DELAY/NON-ARRIVAL/ILLNESS:
a. A student who cannot attend their course due to commitments elsewhere or who
is likely to be delayed beyond the start of their course should inform their booking
manager as early as possible. If it is necessary to cancel the course within fourteen
days of commencement of the course, every possible attempt will be made to sell
this berth to mitigate the students’ costs. If successful, the student will only forfeit
the deposit. If unsuccessful the student will be expected to pay the full course fee.
Travel and cancellation insurance are strongly recommended
b. A student who cannot attend their course due to illness needs to supply a doctor’s
note as confirmation, no later than end of business, on the course date. The
doctor’s note must be dated on/before the day the student is meant to be in class.
Full course fees may be charged to reschedule this course.
c. Any Student who fails to arrive for any reason whatsoever, including illness and
has not notified the Academy, will automatically forfeit the total fees paid and full
course fees will be charged to reschedule the course.
d. If notification was received less than fourteen days prior to commencement of the
course, a rescheduling fee of R600,00 (incl. VAT) will be charged to reschedule a
course.

5. CANCELLATION POLICY:
a. If notification of cancellation was received more than 4 weeks prior to the start
date of the course a 10% admin fee penalty will apply and 90% will be refunded.
b. If notification of cancellation was received 2-4 weeks prior to the start date of the
course, only 50% of the full course fee will be refunded.
c. Course fees will only be refunded to the same bank account payment was
received from.
d. If notification of cancellation was received less than 2 weeks prior to the start date
of the course, no refund will apply.
e. The liability of the Academy is limited to course fees only.

6. LATE RETURN OF SAILING VESSEL: For whatever reason beyond the date of the course.
The students can stay onboard at the company’s expense or return home if they wish at
their own expense. No liability shall extend beyond this.

7. UNDER 18’S: Under 18’s accepted when sailing with parent or guardian. All Booking
Forms for under 18’s to be signed by parent or guardian, stating this fact after the
signature.

8. SEA SICKNESS: We advise students to consider purchasing Stugeron (or similar product).
It is advisable to check with your G.P. that you can take these. Students with special
medical problems should also check that their G.P. considers them safe to sail and advise
the Academy of the condition when booking, and both the Principal and Skipper when
reporting for the course. Bring any personal medication necessary.

9. SKIPPER’S/PRINCIPAL’S DECISIONS: The Principal’s decision is always final on any of the
Academy's property, until the Skipper takes over.

a. From the moment the Skipper steps onboard the instruction vessel in accordance
with marine practice, the Skipper’s decisions are final day and night in accordance
with Marine Law.

b. All crew/students will always accept orders and decisions given to them by the
Skipper/Instructor, for the duration of the course, until complete.

c. If for any reason whatsoever a Student does not accept an order from the Skipper
or Instructor, whether the student considers it to be reasonable or not, the student
shall be in breach of his Articles of sailing. The Skipper shall take any action or
decision he considers fit for the wellbeing of the vessel and crew. If the Student is
placed ashore at the nearest port no liability whatsoever shall attach itself to the
Academy and neither shall the student have claims for any expenses or unused
portion of the fee.

Neither any redress against the Skipper or Academy because of actions taken by the
Skipper.

10. SEA TIME: Every attempt will be made to give pupils maximum sea time. However, if in
the Skipper’s opinion weather conditions, safety or any other consideration renders it
imprudent, the Skipper’s decision is final.

11. VESSEL CHANGE: If the Academy changes vessels, due to any vessel becoming unsuitable,
for any reason whatsoever, or delay in this in no way affects the validity of the booking
of the Terms and Conditions stated herein they remain good.

12. ACADEMY CANCELLATION: If, for any reason, the Academy is unable to fulfill a booking
for any reason whatsoever, the Academy will inform the student immediately the
knowledge is available. No liability shall attach itself to the Academy beyond the refund
of the full fee paid by the student(s) or unused portions thereof. This may also occur
should a vessel becomes unseaworthy.

13. ACADEMY INSURANCE: The Academy is insured for Instruction. However, Student’s
needs vary. The Academy strongly advises that the student obtain their own insurance
for Sickness, Illness, Academy Fees, Illness or Accident onboard, or any other reason the
student considers prudent for his personal lifestyle or wellbeing. The student agrees the
Academy’s Insurance Policies are adequate and available, on request, from the Academy
office.

14. DISCLAIMER: The Academy shall not be responsible and/or liable for any personal injury
to Students. All Students are responsible for advising the Academy of any potential
ailments, food allergies or medical treatment, including psychological treatment at the
time of booking. The student acknowledges that the activities he/she is about to
undertake involve a certain degree of risk and although the Academy uses all reasonable
measures to mitigate such risk, the student agrees that he/she is responsible for his/her
own safety. In this regard, the student indemnifies the Academy from any claims of any
sort whatsoever. Although the Academy shall endeavor to provide services of a high
quality and standard, the Academy provides no guarantees concerning the success of its
courses and the student agrees that its own involvement and input shall determine the
success and enjoyment of the courses. No liability is accepted for any Student’s vehicles
parked in the V&A grounds, or Student’s Possessions in the vehicle, on the pontoons or
in the Academy's vessels or accommodation. No liability is accepted for Students whilst
on Academy grounds, in any of the school properties, on ladders, pontoons or vessels and
all Students participate in any aspect of any course at their own risk.

15. ILLEGAL SUBSTANCES AND FIREARMS: Any student bringing illegal substances, weapons
or firearms onto the premises will be asked to leave the premises and may be liable for
prosecution. The Academy reserves the right to search Student’s personal baggage and
belongings if any Student is suspected of harboring such items. By signing this agreement,
Students grant permission for the Academy to administer random drug testing while on
the Academy premises.

16. BREAKAGES, DAMAGES OR THEFT: Howsoever caused must be immediately notified to
the Skipper or Principal. Students shall be liable for any loss or damage to Academy
equipment, vessel’s equipment, up to and including the first R1000 per item, whether
deliberate or through negligence. Any student found removing any of the Academy’s
property will be asked to leave the academy and will forfeit their entire course fee and
may be liable for prosecution.

17. CERTIFICATES: The Academy’s standards of instruction are high, and certificates will only
be issued at the end of a course if, in the opinion of the Academy’s Instructors and
Principal, the Student has reached the necessary standard. The Academy’s Principal and
Instructor’s decision shall be final and accepted by all Students.

18. GENERAL DUTIES: All Students will be expected to participate in cooking, cleaning and
routine maintenance as required by the instructor, on board or at the training facilities.
At the end of each session and on conclusion of the course all Students will be expected
to clean all vessels, vehicles, and facilities.

19. DISPUTE: In the event of a dispute not being settled by mutual agreement, it is agreed
that an Arbitrator whose decision shall be final will be agreed upon in accordance with
South African laws. It is further agreed all agreements between customers, clients and
Students and staff of the Academy shall be governed by South African Law, even when
the dispute occurs outside South African territorial waters.

Contacts and reservations courses@superyachttrainingacademy.com

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The Foundations of High End Hospitality

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